Phillipson/Grunfeld

The Practice

Our Health Mission

Our vision is to build a practice that is efficient, convenient, culturally appropriate, patient centered, and provides care that is both evidence based and holistic.

Efficient and Covenient

Clinic should run on time. Office should be modern, clean and pleasant; and staff should be friendly and professional. Appointments should be easy to book, and booking should be able to be completed online. Location should be conveniently close to patient neighborhood. Office should be easy to locate and should be accessible- even with carriage and/or multiple children in tow; and parking should be easy and available. Appointments should be available by phone, virtually, or in person; and available during off hours, such as Sunday, evenings and Saturday night. Email access to physician- for appropriate inquiries- should be an available option.

Patient Centered

Patients should be quickly updated with results and for follow-up. Patients should feel like their doctor listens and cares, and tailors care to their particular preferences.

Culturally Appropriate

Patients should not feel ‘different’ than their doctor, and their fervently held beliefs should not be judged even silently. Furthermore, a competent understanding of the culture often helps with counselling, diagnosis and treatment, understanding their underlying questions and concerns, and the barriers to health and to healthcare. Shared culture also contributes to/ enhances empathy, sympathy, and compassion.

Evidence Based

Care should be evidence based when evidence is available, and patients should be educated regarding the diagnoses and the choices available to them.

Holistic

Care should include lifestyle and wellbeing (emotional health, sleep, exercise, diet/nutrition, relationships, socioeconomic status, religion/ existential meaning), and may include complementary therapies.

Medicine reimagined